SHIPPING POLICY

At Sona House of Comfort, we strive to ensure a smooth and reliable delivery experience. Please review our shipping policy below:

1. Delivery Timeline
   Orders are delivered within 7 working days from the date of order confirmation. Delivery timelines may vary slightly based on location or unforeseen circumstances.

2. Order Tracking
   Once your order is dispatched, tracking details will be shared with you via the contact number provided at the time of placing the order. Please ensure that the contact information you provide is accurate to avoid delays.

3. Payment Method
   Currently, Cash on Delivery (COD) is not available. All orders must be prepaid through the available online payment methods at checkout.

4. Delivery Locations
   We deliver across India. For inquiries about specific delivery areas or International Shipping, feel free to contact us.

5. Shipping Charges
   Standard shipping charges, if applicable, will be displayed during checkout.

6. Contact Us
   If you have any questions regarding your shipment, you can reach out to us at sonahouseofcomfort@gmail.com.

We aim to provide the best shopping experience, but if you encounter any issues with your order, please refer to our return policy below:

1. Eligibility for Returns

   • Returns are accepted within 7 days of receiving the product.

   • Items are eligible for return only in the case of defective products or missing items.

2. Conditions for Returns

   • The product must be unused and in its original condition, with all tags and packaging intact.

   • Proof of purchase (order confirmation or receipt) must be provided.

3. How to Initiate a Return

   • Contact us at [your customer service contact info] within 7 days of delivery, providing details of the issue along with relevant images of the product (if applicable).

   • Once your return request is approved, we will guide you through the return process.

4. Refund Process

   • Upon receiving and inspecting the returned product, we will initiate a refund or send a replacement as per your preference.

   • Refunds will be processed to the original payment method within 7-10 working days.

5. Non-Returnable Items

   • Items that show signs of use, damage caused after delivery, or issues not reported within 7 days are not eligible for returns.

6. Shipping for Returns

   • The cost of return shipping will be covered by Sona House of Comfort if the product is defective or items are missing.

For any further assistance, feel free to reach out to us at sonahouseofcomfort@gmail.com.